Tagging and Cancellation Policy
Who can tag for your company?
Appointments must be made in order to tag. Only individuals employed or authorized by your company may tag plant material on your behalf. A signed tagging authorization form listing the people you elect to tag for your company must be on file before we will allow them to tag plant material on your behalf. Your company will be responsible for all plant material tagged by those authorized individuals. Tagging plants is a commitment by you to purchase. Cancelling an order that is tagged may incur a CANCELLATION and/or RESTOCKING fee.
Under NO circumstances will we allow your clients to visit the nursery or to tag plant material on your behalf. An authorized representative of your company MUST be present.
CANCELLATION POLICY:
Orders cancelled after the 30-day holding period will be charged a 10% cancellation fee.
Orders cancelled after being pulled to a loading dock for pick up or delivery will be charged an additional restocking fee of 15% for a total of 25%.
SALES ORDER HOLDING POLICY:
We will hold plants on sales orders for 30 days from the point of sale as a courtesy to our customers. Early season sales orders placed between January 1st thru May 31st, will be held until June 30th to allow for plant arrival at the nursery.
Beginning June 30th, all open orders of $2,500.00 or less aged over 30 days will need to be paid in full to continue holding the plants. Orders greater than $2,500.00 will require a 25% non-refundable deposit to continue holding plants. Should a deposit not be received within 7 days of due date the order will be cancelled and the plants on order will be released back into inventory for sale. A CANCELLATION FEE of 10% will charged.
On September 1st, all outstanding orders aged over 60 days must be paid in full or order will be cancelled and plants released back into inventory for sale and any deposit forfeited. Should the order not have a deposit then a 10% cancellation fee will be charged.
On December 1st, all outstanding orders will be cancelled. All deposits will be forfeited or a 10% cancellation fee charged.
The plants originally tagged and/or placed on order will be the plants you receive. Depending on the length of time your plants have been held at the nursery you may find their condition has changed. Understand that above ground plant material is perishable. Some plants will do better than others. We will not substitute for condition. It is possible a plant could die in the row, or in rare instances, be damaged during nursery operations. Should a plant be lost or damaged we will do what we can to replace it should another be available.
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